Kevin McLaughlin

Amazon Web Services has discontinued two versions of Outposts, its server and storage product designed for customers to operate in their private data centers. The product, launched in 2019 to serve regulated industries, is being narrowed to focus on remaining configurations. The move signals AWS is consolidating its on-premises hardware offerings.

Dave Brown, a longtime AWS executive who oversaw computer and machine learning services, is departing Amazon Web Services for a new role outside the company, AWS Chief Matt Garman announced to staff Wednesday. The departure marks a significant leadership change in AWS' core infrastructure and AI service divisions. Brown's next position and the timing of his transition were not detailed in the announcement.

OpenAI announced ChatGPT Work, a new agent designed to help businesses automate routine tasks by accessing corporate data to create spreadsheets, presentations, and handle complex work like updating financial forecasts. The product is part of OpenAI's push to expand its enterprise customer base and compete more directly with AI assistants like Claude in the workplace productivity space. The agent integrates with corporate systems to streamline document creation and data-driven tasks.

Teresa Carlson, a cloud industry veteran who spent over a decade at Amazon Web Services managing government cloud sales, has joined Anthropic as global head of public sector sales. Carlson previously oversaw AWS' $600 million cloud agreement with a government agency. Her move signals Anthropic's push to expand its presence in the government and public sector market.

HubSpot announced on July 1 that it would use customer data stored in its CRM platform to power a new AI-powered lead discovery feature, collecting data by default and sharing it with other customers unless they opted out. The decision triggered significant customer backlash, and HubSpot reversed course four days later. The episode illustrates how sensitive businesses are to data use for AI purposes and demonstrates the leverage large customers now hold over traditional software vendors.

OpenAI has hired Chris Grusz, a veteran of Amazon Web Services with nearly 11 years of tenure, as managing director of cloud partnerships. In this role, Grusz will oversee relationships between OpenAI and its cloud providers and software partners. The hire signals OpenAI's focus on deepening enterprise relationships and expanding its business AI capabilities through strategic partnerships.

Snowflake is systematically deploying AI agents across internal business functions to automate routine work, from earnings call preparation to customer account analysis. The company uses its own products, CoCo and CoWork, to build these agents, reducing tasks that once took weeks to minutes. By operationalizing AI internally, Snowflake aims to improve both employee productivity and its ability to sell AI solutions to customers.

Brian Landsman, a 14-year Salesforce executive vice president overseeing global partnerships and the app store business, has joined OpenAI as vice president of global partnerships. The hire signals OpenAI's continued focus on building enterprise relationships and distribution channels. Landsman's appointment follows OpenAI's earlier recruitment of business-focused executives to expand commercial operations.

Salesforce is acquiring Contentful, a content management software provider, as part of a broader effort to make customer data more accessible to AI agents. The deal value falls between $1 billion and $1.5 billion, though exact terms were not disclosed. The acquisition reflects Salesforce's strategy to integrate AI capabilities across its platform by connecting content management with its existing customer data infrastructure.

Lowe's is using semantic layers and knowledge graphs to improve its AI agents that assist customers with orders and help store managers coordinate daily operations. Semantic layers, which standardize business metric definitions across enterprises, are becoming a competitive battleground among AI software providers including Microsoft, Databricks, and SAP. Lowe's has deployed multiple AI agents developed with OpenAI, including a shopping assistant, sales coach, and invoice verification tool for finance teams.

Microsoft is restricting Databricks from connecting its data management platform to Power BI, Microsoft's widely-used business intelligence tool. The move reflects growing competition over data access in the AI agent era, where control of data pipelines has become strategically important. Databricks, a longtime Microsoft partner, began testing a feature in early March that would simplify customer connections between its platform and visualization tools, prompting Microsoft's defensive response.

SAP has announced a deepened partnership with Anthropic that will integrate Claude into its business AI platform, marking a significant move to catch up with competitors in AI agent adoption. The German enterprise software giant used its annual customer conference to showcase this agreement and a broader AI product bundle aimed at addressing what executives acknowledged was slower adoption of AI agents compared to rival software vendors. The deal makes Claude more accessible within SAP's existing customer base and product ecosystem.

Amazon has hired Steve Molloy, a seven-year Google veteran, as vice president of AI silicon in a newly created role. Molloy's appointment signals Amazon's intensifying effort to build proprietary AI chip capabilities in-house rather than rely solely on third-party suppliers. The move reflects broader competitive pressure in the AI infrastructure space, where companies like Google, Meta, and others are developing custom silicon to reduce costs and improve performance for large language models and other AI workloads.